Delivery & Refunds

CUSTOMERS will have the right to waive the contract, without justified cause, within a period of 14 calendar days starting from the date of acceptance of the contract and the start of the contracted goods or service. In order to do this, the form which is available for this purpose on the 24Seven website (www.24seven.tech), should be completed and returned.

The resulting reimbursement to CUSTOMER will be processed within 30 calendar days from the day that the request for reimbursement is received or, if applicable, from the date that the returned hardware is received by 24Seven.

The following costs are non-refundable:

  • If a customer has already used the services such as installation, configuration and initial tuneup services, refund will be provided prior to the waiver and reimbursement request.

  • The full cost of the proportion of time elapsed and made use of between the start of the contract and the waiver request. In this sense, this will be understood as the amount of time that has passed and the time during which CUSTOMER would have had access to the support service, whether or not they made use of this.

CUSTOMER should provide remote access to the team to reimburse the full amount to the recovery point made before the initial services, if CUSTOMER fails to provide access or remove recovery points then refund will be provided prior to the waiver and reimbursement.